Using Guarding Suite
Step-by-Step Guide for TrackTik Guard Tour App
At American Custom Private Security, Inc., we prioritize efficiency and safety. The TrackTik Guard Tour mobile application is a powerful tool designed to streamline your duties, enhance communication, and ensure comprehensive reporting. This guide will walk you through the essential features and best practices for using the app effectively.
To get started, simply download the TrackTik Guard Tour mobile app on your device using the buttons below. Make sure your phone meets the minimum system requirements for best performance. Once installed, log in using the credentials provided by your supervisor.
- Download and Install the App
📄 Mobile App User Guide (PDF)
This PDF guide provides step-by-step instructions on how to use the security mobile app, including login, patrols, reporting, and safety features. Review the document to ensure you're confident using the app in daily operations.
⚙️ Set Up the App
1. Launch the App
- Once installed, open the TrackTik Guard Tour app on your device.
- Ensure you have a stable internet connection for the initial setup.
2. Log In
- Enter the Server URL provided by your supervisor. It should begin with
https://. - Use your assigned username and password to log in.
Contact your supervisor if you do not have your login credentials.
⏱️ Starting Your Shift
1. Clock In
Tap the Time Clock icon on the home screen.
Select Clock In to begin your shift.
Note: Clocking in is essential for generating accurate shift reports.
2. Review Your Schedule
Access the Schedules icon to view your assigned shifts and any updates.
🚶♂️ Performing Patrols and Tasks
1. Conducting Tours
- Tap the Checkpoints icon to view available tours.
- Select a tour to start or resume.
- Scan checkpoints using NFC, barcode, or GPS as configured at your site.
Tip: If new checkpoints are added during your shift, tap Reload Settings to refresh your list.
2. Completing Site Tasks
- Tap the Site Tasks icon to see all assigned tasks.
- Filter tasks by category or use the search bar to locate a specific one.
- Mark tasks as completed, or if necessary, reassign, reschedule, postpone, or cancel with a reason.
📝 Reporting and Communication
1. Submit Reports
- Tap the Reports & Logs icon to fill out incident or activity reports.
- Choose the correct report type from the list.
- Include necessary details, and attach photos or videos if applicable.
2. Message Board
- Use the Message Board icon to read or post messages related to your site or team.
- Stay updated with announcements, updates, or instructions from supervisors.
3. Team Collaboration
- Tap the Team icon to see who is currently on duty at your site.
- Use this feature to communicate quickly with teammates during your shift.
🆘 Safety Features
1. Panic Button
- Located on the home screen, the Panic Button triggers an emergency alert.
- It notifies your team or dispatch immediately if you're in danger.
- You can also shake your phone to activate the alarm (if enabled).
- Supports Bluetooth pairing for discreet activation via wearable devices.
2. Lone Worker Check-In
- Use the Lone Worker feature when working alone at a site.
- The app will prompt you to check in at regular intervals.
- Failure to check in will trigger an alert to your supervisor or monitoring center.
Tip: Always keep your device charged and accessible during shifts.
✨ Additional Features
1. GPS Tracking
- Allows supervisors to monitor your location for safety and route efficiency.
- Ensure GPS is enabled on your device while on duty.
2. Media Capture
- Take and upload photos, videos, and audio clips directly into reports.
- Supports real-time documentation of incidents and activities.
3. Offline Mode
- Continue using key features even without an internet connection.
- Data syncs automatically once your device reconnects to the internet.
Offline mode ensures patrol continuity in low-signal environments.
✅ Best Practices & Support
Best Practices for Guards
- Charge your mobile device fully before each shift.
- Keep the app updated to the latest version for optimal performance.
- Report incidents as soon as they occur — include details and media when possible.
- Use secure Wi-Fi or cellular networks when submitting sensitive data.
- Log out at the end of your shift to protect access to site information.
Support & Help
- Contact your site supervisor for login credentials or server URL issues.
- For app-related technical problems, reach out to American Custom Private Security IT Support via internal helpdesk or email.
- Mail us directly at Payroll Department for any FAQs.
We're here to ensure your success and safety on every shift. By familiarizing yourself with the TrackTik Guard Tour mobile application, you enhance your efficiency and contribute to the safety and security standards upheld by American Custom Private Security, Inc.
